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Terms and Conditions

General terms and conditions

Order completion

If you want to purchase an item from our website, click on the "add to basket" icon. The item will then be added to your basket. Once you have finished shopping, you can see the complete order by clicking on the "basket" in the top right hand corner. Here you can get a complete overview of your items and their price. You also have the option of adding or removing items from your order.

When you want to complete your order click on “Continue". Now you need to enter your details concerning delivery and billing address, and select the shipment you want. The total price is always displayed at the bottom of the screen. Once you have filled in your details, click on "Confirm".

You will now see a complete overview of the items you are in the process of ordering and the information you have entered concerning delivery/billing address and shipment method. Once you have read and accepted our terms and conditions, click on “Pay”.

You will then see a payment window where you need to select the payment method and enter the required information. When all the information has been entered, click on “Complete”. Your order has now been sent to us. Shortly afterwards you will receive an e-mail confirming receipt of your order.


When you buy online

When you buy an item, the price shown in the online store applies, regardless of any other prices you may have seen online or in our stores.  The item's price is the price that applies when you order. Unless otherwise stated online, all prices and costs are in local currency.

You must pay the total price of the items when ordering. This is achieved by giving us your credit card details for your credit card issued by the credit card company approved by us or Paypal, which we require in order to process your order. Payment can also be achieved with the help of other provided and approved payment methods. Under no circumstances are we obliged to deliver the ordered items before receiving your full payment. We reserve the right, following a credit card check, to reject the specific payment method, but to refer you to another payment method.

If you are asked for your credit card details, you can use your card or bank account. The chosen credit card or bank account must have sufficient funds to cover the full amount.

You are responsible for all information that you give being correct, that you are the owner of the selected credit card, bank account or other payment method used, and that there are sufficient funds or credit available to cover the full amount. We reserve the right to validate your payment details before delivering your order to you.

When you submit an order on the website, you accept these terms and conditions in accordance with the date of the order submission. You are responsible for checking the latest version of the at all times applicable terms and conditions.

You understand that you only receive invoices, credit notes and other correspondence in electronic form.

We are not obliged to deliver goods to you before we have approved your order. Unless we immediately confirm that we have approved your order, subsequent e-mails, letters, faxes or other correspondence are for information purposes only, and do not comprise an order confirmation.

The receipt you receive will have an order number and details about your ordered item(s). We may cancel your order for various reasons, including if the item is no longer available, or if there is a fault in our electronic systems etc. Your order should be perceived as a quote until you receive your receipt.

Once we have approved your order, you will receive an electronic receipt. Contact Noa Noa Support (see contact details below) to receive a copy of the electronic invoice.

If you discover an error in your order, contact Noa Noa's online support (see contact details below). We can, however, not guarantee that we will have time to change your order in accordance with your wishes.

An order only includes the items we have approved in your invoice that you receive after ordering.


Terms and times of delivery

Once you have completed your purchase in our online store, you will normally wait 1-7 working days (depending on the country) before receiving your items. Your order will be send by GLS (Sweden – Posten Norden). We always send the complete order in the same package – you will be contacted should this change.

In addition to the items ordered, your delivery will also include the following:
A return note, which we recommend you to complete and include with any return. The return note will also include a discription on how to return.

You will initially cover the costs associated with delivery, but if you purchase more than the stated amount in our online store, your post and packaging is free. Freight costs can vary from country to country, but will always be shown on our website and in the documents/e-mails you receive as part of a purchase.

Track your order:
You can track your order by using the track & trace link, which you will receive in the e-mail with your receipt.

The following couriers are used in different countries:

Germany – GLS 
UK – GLS 
Sweden - Posten Sverige (PDN) 
Other countries - GLS

Expected delivery time for each country:

Germany: 3-5 days
UK: 3-5 days
Sweden: 3-5 days
Nederland: 3-5 day
Ireland: 3-5 days
France: 3-5 days
Denmark: 3-5 days


Rules of exchange

If you wish to exchange an item, you have to do the following:
You can return the item to the online store. Remember to include a copy of the invoice, a completed return note and the correct return code, and follow the procedure on how to return (which will appear from the return note). You must return the item to us within 14 days following receipt (see return address below). Your money for the returned items will be refunded once they have been received and processed. If you would like another item, please submit a new order.

Your right to cancel

If you regret your purchase, you can do the following:
According to law you have the right to cancel your purchase up to 14 days following receipt of the item. If you cancel your purchase, you must return the item to us in a sellable condition and with the price tag still attached.  We recommend you enclose the correctly filled in return form, and follow the procedure on how to return (which will appear from the return note). Once we have received and processed your return, we will refund the sum of the purchase to your account within approx. 14 working days. You will receive an e-mail with a credit note in connection with this.

We will usually use the same payment method that you used when paying for the item, for the refund. 
If you no longer have the enclosed returns slip, please contact Noa Noa Web Support (see contacts details below), who will send you a new slip.

Return address:

Prime Cargo c/o NOA NOA
Ul. Prosta 16
72-100 Łozienica
Poland


Complaints

If there is a fault or deficiency with the items sent, you can return them to the online store. According to the Purchasing Act, you have a complaints deadline of 2 years. You must complete the enclosed returns slip with the correct return code, and follow the procedure on how to return (which will appear from the return note). It is free to return faulty items.

If you no longer have the enclosed returns slip, please contact Noa Noa Web Support (see contacts details below), who will send you a new slip. 
In instances where NOA NOA’s online store cannot offer you an exchange for your item, the amount corresponding to the price of the item will be credited to your account within 7 working days. 

Return address:

Prime Cargo c/o NOA NOA
Ul. Prosta 16
72-100 Łozienica
Poland


Payment and crediting

When you pay on our website, it is done via an encrypted (secure) line. We only withdraw money from your account once your order has been packaged and sent. When sending your order, you will receive an e-mail with your receipt and a track and trace link, so that you can trace your order all the way.

Paying by credit card does not incur additional costs. Payment by invoice incurs an invoice charge.

Your credit details are encrypted (secure line) and are not stored by Noa Noa, but only by Pensio A/S, Rosenkæret 13, DK-2860 Søborg, who is our business partner in online payment on our website. Your credit card details are stored as long as there is a business need, such as the need to refund a payment, though no longer than 5 years.

You have the following payment options:
VISA, VISA Electron, Mastercard, Maestro, PayPal, Voucher and invoice.

Please note that not all payment options are available in all countries.


Crediting

For refunds, we usually use the same payment method that you used when paying for the item. You will receive an e-mail with a credit note in connection with this.

If you have used a voucher for your purchase, you will be refunded the purchase price minus the corresponding voucher amount.


Provisos

Errors in our stock status, price changes, incorrect price, typos, extraordinary workloads and errors caused by our distributors may occur.


Noa Noa online support

If you have any questions about your order, online store or the website, please contact us on the following phone number or e-mail addresse. Please have your order number ready when contacting our customer support. The communication will be in English.

Telephone: +45 7025 3005 (Working days between the hours 9 and 15)
Mail: webshop@denmark.noanoa.com


Disputes

Should a dispute arise that cannot be solved between the customer and Noa Noa ApS, it will be resolved under Danish law at the Sø-og Handels courts in Copenhagen.


Official contact address (not the returns address)

When you shop on NOA NOA’s website, you are dealing with the following company:

NOA NOA ApS
Krogenbergvej 15A
Nyrupgård, Nyrup
DK - 3490 Kvistgård

E-mail: webshop@denmark.noanoa.com

Co. Reg.No: 60746214